Thank you for visiting our website. We are committed to protecting and respecting your privacy.

This Privacy Policy sets out the basis on which we process any personal information we collect about you or that you provide to us.

We may change this Privacy Policy from time to time, so please check back frequently.

About us

This website is operated by Fosters Letting Agents Ltd and Fosters Estate Agents Ltd. For the purposes of UK data protection law, the data controller is Fosters Letting Agents Ltd and Fosters Estate Agents Ltd of Knoll House, Knoll Rd, Camberley GU15 3SY

Our Data Protection Officer is Jamie Grist and can be contacted by emailing info@fostersestateagents.com.

Information we collect about you

We collect and process the following information about you:

• Information you provide to us. You can provide us with information about you by filling in forms on our website or by contacting us by telephone, email or otherwise. The information you provide to us may include your name, address, email address, telephone number and any other information you choose to provide.

• Information we collect about you. When you use our website, we automatically collect information about you, your computer or mobile device, your IP address and information about how you use our website and other websites.
• Information we receive from other sources. We may receive information about you if you use a property portal website to contact us. This could include details of your property search and information about your likely interests. We may combine this information with other information you provide to us or which we collect about you.

How we use your personal information

We use personal information about you for the following purposes:

• Providing services to you.
  We use your personal information to provide you with information and services that you request from us and to administer any promotions or competitions you enter with us.
• Arranging and managing property viewings.
  When you request or attend a property viewing, we may collect and use personal information including your name and contact details (such as your telephone number and email address), and, where necessary, your address for identification and security purposes.
  We use this information to arrange and confirm viewings, communicate with you regarding the property, to help ensure the security and accountability of access to properties on behalf of our clients.
• Marketing and advertising.
  We use your personal information to provide you, or to permit selected third parties to provide you, with information about goods or services that we think will interest you.
• Service improvements.
  We may use your personal information to tell you about changes to our services and to help keep our website secure.

The legal basis for processing your personal information in these ways is typically one of the following:

• Consent. You have consented to us using your personal information for this purpose. You can withdraw this consent at any time by emailing info@fostersestateagents.com.
• Performance of a contract. It is necessary for us to process your personal information to perform a contract with you, or to take steps at your request prior to entering into a contract.
• Legitimate interests. It is in our legitimate interests to use your personal information to operate our business, provide estate agency services (including arranging and managing property viewings), promote our services, and protect our clients’ properties.
• Legal obligations. It is necessary for us to process your personal information to comply with the law.

Sharing your personal information

We may share your personal information with third parties in the following circumstances:

• Landlords, tenants, vendors and purchasers. When you ask us to do so, we may share your personal information with current or prospective landlords, tenants, vendors and purchasers (and their respective advisors) in relation to any potential sale or rental. If any of these third parties is a business, then they will become a data controller of the information we provide, and their own privacy policies will apply.

• Our business partners, suppliers and subcontractors. We may provide your personal information to our business partners, suppliers and subcontractors who are providing services to us, or where necessary to provide a service you have requested.
• Where appropriate, we may also share limited personal information with property owners or landlords to confirm and manage access to their property for viewings.

We may also share your personal information in order to obtain professional advice, or to comply with a legal obligation or a request from law enforcement or another regulatory authority.

Storing your personal information

The information we store about you is stored on computer systems based in the European Economic Area (EEA).

Unfortunately, the transmission of information over the internet is not completely secure. We will do our best to protect your personal information but cannot guarantee the security of your information transmitted to our website. Once we receive your information, we will use strict security procedures to try to prevent unauthorised access.

We will store your personal information in accordance with our data retention policy (see ‘Data retention’ section below).

Data retention

We will only retain your personal information for as long as necessary for the purposes for which it was collected, including to satisfy any legal, regulatory, accounting or reporting requirements.

In particular:

• Property enquiries and viewings:
  We will retain personal information collected in relation to property enquiries and viewings (such as your name and contact details) for a reasonable period after your last interaction with us, typically up to 12 months, unless a longer retention period is required or justified.
• Sales and lettings transactions:
  Where you proceed with a sale, purchase, or tenancy, we will retain your personal information for a longer period where required to comply with legal and regulatory obligations, including anti-money laundering requirements (typically up to 5–6 years after the end of the business relationship).
• Marketing data:
  We will retain your information for marketing purposes until you withdraw your consent or opt out.

We may retain your personal information for a longer period where necessary to establish, exercise or defend legal claims.

All calls are recorded for training and monitoring purposes.

Cookies

We use cookies and other similar technologies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website (for example, to remember your details and improve our website). By using our website, you agree to our use of cookies.

The cookies on our website are either set by us or by third party partners and fall into the following categories:

First party session management

These are typically required by us to make sure you can move freely from one page to another and so that you can access and use certain services within the website. Normally, these cookies only last whilst your browser is open and are deleted when it is closed. Some may need to remain for the duration of your visit (a “session”) or longer.

Third party session management

These cookies are used to allow interaction between our website and certain of our third party providers when you are using our website.

Functionality

These cookies allow you to set and store preferences for our website, such as when you are offered the option to customise elements of the layout or content of the website.

Interest-based advertising

These cookies allow third parties to identify what you might find interesting, allowing a more personalised and relevant selection of advertisements to be displayed when you browse the internet. They normally won’t just be from us, but build an overall, but anonymous, picture of your preferences based on how you have browsed the internet to deliver more relevant advertising. You may see interest-based advertising on our website, but also on third party websites using information collected about your browsing activity on our website.

Refusing or withdrawing your consent to cookies

You may adjust your browser settings to refuse cookies, but some of the services on our website may not work if you do so. You can find more information about cookies at www.allaboutcookies.org and www.youronlinechoices.eu. You can disable cookies placed by clicking here.

Your rights

You have the right to tell us not to use your personal information for marketing purposes. You can exercise this right by unsubscribing using the link in any of the marketing emails we send you.

UK data protection law also gives you the right to access your personal information, to object to the use of your personal information for certain purposes, and the right to erase, restrict or receive a machine-readable copy of your personal information. You can exercise any of these rights by contacting us at the address above or by emailing info@fostersestateagents.com.

We will comply with the law in responding to your requests. That means that there may be some legal reasons why we cannot comply with all requests.

Links to other websites

Our website may contain links to other websites that are not run by us. If you follow a link to another website, please note that other websites have their own privacy policies and we are not responsible for those policies or other websites’ content. You should check these privacy policies before submitting any personal information to these websites.

Contacting us

If you have any questions about this Privacy Policy or the way we handle your personal information, please contact us at:

14 Grosvenor Road, Aldershot, Hampshire, GU11 1DP or info@fostersestateagents.com

We will endeavour to resolve any questions or concerns you may have. You have the right at any time to raise your concern with the Information Commissioner’s Office at:

Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

Updated: 25 March 2026